App support

Getting the app

The SXT app is the trip companion for travelers who are booked on an SXT trip. It carries your itinerary, trip information, announcements, documents your trip team shares with you, the trip group chat, and trip photos.

There is no sign-up in the app. You can sign in once you have a confirmed trip and we have your email address on the booking. SXT staff sign in with their staff account.

Signing in

Signing in is by email link. You enter your email address, we send you a link, and opening the link signs you in. There is no password.

• Use the same email address that is on your booking.
• A link expires 15 minutes after we send it, and it works only once.
• You can ask for at most 3 links for the same email address in 15 minutes.
• Open the link on the phone where the app is installed. Opening it on a computer or a different phone will not sign that phone in.

If no email arrives, check that you used the email address on your booking, and look in your spam or junk folder. Wait a few minutes and try again. When an email address does not match a traveler with a confirmed trip, nothing is sent, and the app cannot tell you which of these it was. If you are still stuck, email your trip team at hello@sxtadventures.com.

Trips and access

You see only the trips you are assigned to. Trips you are not on do not appear, and neither do other travelers’ private messages with staff.

• If a booking is cancelled, or you are removed from a trip, that trip disappears from the app at the next sync.
• A guest record that has been archived cannot sign in. Email hello@sxtadventures.com if you think that has happened by mistake.
• A document your trip team withdraws stops appearing at the next sync, and the app deletes its saved copy then.

Offline use and limits

Trips you opened while you had a connection stay readable when you are offline, which is the point on a boat or in a remote lodge. Documents that have been approved for you show a saved status when the app is holding a copy on your phone.

Sending messages, uploading photos, and receiving updates all need a connection. When you sign out, the app deletes its saved copies of trips, messages, and documents on that phone.

Notifications

The app asks for permission to send notifications the first time it needs to. If you say no, the app still works, you just will not get alerts.

• You can mute a trip, or mute the group, in the app.
• Notification text is generic. It tells you there is something new, not what the message says.
• If notifications are not arriving, check your phone’s notification settings for the app, and check that the trip or the group is not muted. Delivery also depends on your phone’s settings and connection.

Photos and messages

Other travelers on your trip see your name on messages you send to the group and on photos you post. SXT staff can read private messages between you and the trip team.

Photos you upload are resized, and location data is removed from them before they are stored.

Report a problem or abuse

Our community guidelines explain what is and is not allowed in the app.

To report something, email hello@sxtadventures.com with the trip name, what happened, and a screenshot if it is safe to send one. Staff can remove content and restrict accounts.

If your version of the app includes a Report option, you can also use that.

Privacy and deleting your data

Our privacy policy covers what the app collects, who can see it, and how long we keep it.

To ask us to delete your data, use our data deletion page. It explains what a request covers, what we have to keep, and how the request is handled.

Contact

For anything about the SXT app, email hello@sxtadventures.com. Include your trip name and the email address on your booking so we can find you.